Everything you need to know about the service and product we provide.

If you don’t see and answer to your question here, please give us a call. We’re happy to discuss our product line, ordering process and delivery schedule at any time.

Getting Started

  • I’m interested in what you have to offer but I need to see product samples first. How do I make this happen?Up

    Simply contact us and we’ll deliver your samples ASAP. Here are all the ways to get in touch:

    We will answer your questions and arrange for someone to show you samples and provide our full product catalog and pricing.

  • How do I set up a new account?Up

    Once we have your contact and order info we can set up an account within 24 hours.

  • How quickly can I receive my first order?Up

    It depends on your particular circumstances. We may be able to make your first delivery the following day after you contact us. Typically our new customers want to see product samples first or have specific delivery requirements that we can discuss when you set up your account. Let us know about your specific needs and we’ll let you know how we can help.

  • You are both a full service pastry bakery AND a full service bread/bun bakery?Up

    Yes, as a single source for all of your bakery needs, we do it all! Simplify your life by consolidating your order with us and letting us handle all your breads, buns, breakfast items and desserts.

  • Can you really maintain consistency and quality standards while offering so many products?Up

    Our customers think so, which is why they keep coming back. Our strong management team, experienced staff and streamlined production processes ensure quality and consistency across every product we create. Each department within the bakery operates independently, under its own experienced leadership. This management structure and parallel workflow allows us to meet deadlines while maintaining high quality standards.

  • Are you insured?Up

    Of course. We carry a combined $6,000,000 liability policy that covers all products and deliveries. Our auto and worker’s compensation policies meet the toughest standards in the industry. Additionally Insured certificates can be issued upon your request.

  • How do I know you are operating a clean and well-managed facility?Up

    The best evidence is our 94.5% rating with one of the toughest food safety auditing firms in the world: Silliker. Our GMP, HACCP and Food Safety/Defense systems are thorough and well-managed. We are regularly inspected by the FDA and our military contracts require that we undergo periodic inspections by military personnel. If you’re still not convinced, please contact us to arrange a site visit. We’d love to show you our spotless, 43,000 sq. ft. facility.

Products

  • Are your products any good?Up

    Our customers seem to think so and we do, too. Our products do not fall into the common “looks good, tastes meh” category of so many wholesale bakery products. For example, our danish is uncompromisingly rich and flaky with a very high butter percentage. Our pies use an amazing signature crust recipe formulated in the 1930s and all feature a very high fresh fruit content. Our fresh donuts are huge, iced with real chocolate and other fine ingredients and every one is fried in 100% trans-fat free palm oil. You get the picture. We do our best to make sure that our products always have constant and lasting appeal that brings your customers back for more.

  • I need nutritional and ingredient information on a product. How do I get it?Up

    We maintain a database of nutritional information on all of our products. Just let us know what you need and we will provide it.

Ordering

Deliveries

  • What is your minimum order quantity?Up

    Our minimum order quantity is very small, typically $25 per delivery.

  • What days of the week do you make deliveries?Up

    We deliver 6 days per week.

  • Am I in your company vehicle delivery area?Up

    You certainly are, if you are located anywhere within:

    • All of San Diego County
    • All of Los Angeles County
    • All of Riverside County to the Palm Desert and Palm Springs
    • All of Orange County
    • The Southwestern corner of San Bernardino County
    • All of Ventura County and the city of Santa Barbara

    We service the above areas with our own fleet of trucks and staff drivers. Please inquire if you are outside this area, as we partner with other third-party distributors we trust.

  • At what time do you make deliveries?Up

    We typically deliver between the hours of 12:00 p.m. and 9:00 a.m.

  • Can I request a specific delivery time?Up

    Yes, but please try to provide us with a reasonable window of time. Our drivers’ delivery schedules can vary quite a bit each day and we want to make sure that we meet your requirements. Many of our customers trust us with keys or provide alternative secured locations for us to leave their product. This ensures that your delivery is always waiting for you when you arrive.

  • What do I do if my delivery does not match what I ordered?Up

    We track our successful order fill rate and maintain a very high degree of accuracy, but mistakes can still sometimes happen. Please call us right away if you notice a problem with your delivery because we do our best to fix delivery mistakes when they happen. If that’s not possible, we have a no-questions-asked credit policy. Just let us know what you did not receive or cannot use and we will issue your credit immediately.

Web Ordering

Place Your Order

Speak with our helpful client service team to establish your account today, then send us your order and we’ll make sure you receive your products whenever and wherever you need them.

  • Flexible ordering and low minimum orders
  • Deliveries 6 days a week, Monday – Saturday
  • Customize your order down to the single piece
  • The widest variety of fresh baked goods
  • Easy to use web-based ordering system

Ordering for New Customers Ordering for Returning Customers

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